Privacy Policy

pt188 ("we", "us", "our", "the Company") operates the online betting and gaming platform accessible at pt188.cam (the "Platform"). This Privacy Policy describes how pt188 collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "the User") who register an account with us or otherwise interact with the Platform.

pt188 primarily serves players based in Indonesia, including major cities such as Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, Yogyakarta, and Makassar. We are committed to handling your personal data in a manner that is transparent, lawful, and aligned with internationally recognized data protection principles.

By registering an account on pt188, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform and contact us to close your account.

This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy, which together govern your relationship with pt188.

For the purposes of this Privacy Policy, the following definitions apply:

pt188 collects personal data in several categories depending on the nature of your interaction with the Platform. The table below summarizes the categories of data we collect and specific examples within each category:

pt188 collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: When you access the Platform, our servers automatically log technical and usage data including IP address, device identifiers, browser fingerprint, and session behavior through cookies, server logs, and similar tracking technologies.
• Payment service providers: When you make a deposit or withdrawal via BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja, these payment processors may share transaction confirmation data with pt188 to verify the deposit or process your withdrawal.
• Third-party game providers: When you play slots from Pragmatic Play, Pocket Games Soft, or live casino games from Evolution Gaming, Microgaming, or NetEnt, these providers may share session-level data with pt188 for reconciliation and fraud prevention purposes.
• Publicly available sources: In limited circumstances, pt188 may verify identity or address information against publicly accessible databases to satisfy KYC and anti-money laundering (AML) requirements.

pt188 processes your personal data on one or more of the following legal bases:

• Performance of a contract: Processing is necessary to fulfil our contractual obligations to you under the Terms & Conditions, including account registration, deposit and withdrawal processing, and delivery of gaming services.
• Legal obligation: Processing is required to comply with applicable legal or regulatory requirements, including KYC, AML, age verification, responsible gaming reporting, and tax obligations.
• Legitimate interests: Processing is necessary for pt188's legitimate business interests, including fraud prevention, platform security, network and information system integrity, internal analytics to improve user experience, and direct marketing to existing customers (where you have not opted out).
• Consent: Where none of the above bases apply, we will request your explicit consent before processing your personal data. You may withdraw consent at any time by contacting us at [email protected].

pt188 uses your personal data exclusively for the purposes outlined below. We do not use your data for any purpose that is incompatible with the purposes for which it was collected, unless we obtain your explicit consent or are required to do so by law.

• Account administration: Creating and maintaining your account, processing your login authentication, managing your profile settings, and handling account closure requests.
• Transaction processing: Verifying deposits from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), crediting funds to your account balance, and processing withdrawal requests to your registered payment method.
• KYC and compliance: Verifying your identity and age (minimum 21 years), confirming your residential address within Indonesia, conducting AML checks, and maintaining records to satisfy regulatory obligations.
• Fraud prevention and security: Detecting and preventing duplicate accounts, identifying unauthorized access attempts, investigating suspicious betting patterns, and protecting the Platform from technical attacks such as DDoS or automated bot activity.
• Responsible gaming: Enforcing deposit limits, session time restrictions, self-exclusion periods, and cool-off requests; identifying and intervening in patterns of problem gambling behavior; and referring at-risk players to professional support resources.
• Customer support: Responding to your inquiries via live chat or email, troubleshooting technical issues, resolving disputes, and processing feedback or complaints.
• Marketing communications: Sending promotional emails about bonuses, tournaments, and new game releases to existing customers who have not opted out. We respect opt-out requests and will cease marketing communications within 48 hours of your request.
• Platform improvement: Analyzing aggregated usage data to understand player preferences, optimize game selection, improve user interface design, and develop new features that enhance the pt188 experience.
• Legal proceedings: Establishing, exercising, or defending legal claims, and cooperating with law enforcement or regulatory investigations where required by court order or applicable law.

pt188 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary to deliver our services or comply with legal obligations:

• Payment service providers: Your financial data (bank account details, e-wallet identifiers) is shared with Indonesian payment processors to facilitate deposits and withdrawals. These processors operate under strict data processing agreements and are prohibited from using your data for any purpose other than transaction execution.
• Game providers: Session-level data (username, bet amounts, game outcomes) is shared with third-party game studios such as Pragmatic Play, Pocket Games Soft, Evolution Gaming, Microgaming, NetEnt, and Spribe to enable real-time gameplay and reconcile player balances.
• Identity verification services: KYC documents (national ID scans, passport photographs, proof of address) may be shared with specialized third-party verification providers to confirm your identity and age. These providers are contractually bound to data protection standards equivalent to those described in this Policy.
• Cloud infrastructure providers: pt188 uses internationally recognized cloud hosting and database services to store and process personal data. All data at rest is encrypted, and cloud providers operate under data processing agreements that prohibit unauthorized access or use.
• Law enforcement and regulators: We may disclose personal data to government authorities, courts, or regulatory bodies where required by applicable law, court order, or regulatory investigation — for example, in connection with AML enforcement, tax compliance, or criminal investigations.
• Business transfers: In the event of a merger, acquisition, or sale of pt188's business assets, personal data may be transferred to the successor entity, subject to the successor adopting this Privacy Policy or an equivalent standard of data protection.

pt188 uses cookies and similar tracking technologies to enhance your experience on the Platform, deliver personalized content, analyze usage patterns, and maintain session security. A cookie is a small text file placed on your device by your web browser when you visit a website.

Types of cookies we use:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable account login, session management, secure transaction processing, and fraud detection. These cookies cannot be disabled without severely impairing Platform functionality.
• Performance and analytics cookies: These cookies collect aggregated data about how visitors use the Platform — such as which pages are visited most often, average session duration, and click-through rates. This data helps pt188 identify technical issues and optimize user experience. We use first-party analytics tools; no third-party analytics providers (such as Google Analytics) receive your personal data.
• Functionality cookies: These cookies remember your preferences, such as language selection, currency display format, and game filter settings, so you do not need to reconfigure them on each visit.
• Marketing cookies: These cookies track your activity across sessions to deliver personalized promotional content and measure the effectiveness of marketing campaigns. You may opt out of marketing cookies through your browser settings or by contacting us.

Most web browsers allow you to control cookie acceptance through browser settings. You can typically set your browser to refuse all cookies, accept only first-party cookies, or prompt you before accepting each cookie. However, disabling strictly necessary cookies will prevent you from using core Platform features such as login and deposit processing.

pt188 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The retention periods for each category of data are as follows:

• Account data (identity, contact, financial): Retained for the duration of your active account, plus 7 years following account closure to satisfy AML, tax, and financial audit requirements under Indonesian and international standards.
• Transaction records: Retained for 7 years following the transaction date for accounting, tax, and regulatory compliance purposes.
• KYC documents: Retained for 7 years following account closure or the date of the last KYC verification, whichever is later.
• Technical and usage logs: Retained for 90 days for security monitoring and fraud detection purposes, then aggregated or anonymized for analytical use.
• Customer support communications: Retained for 3 years following the date of the interaction to allow for complaint resolution and quality assurance.
• Marketing consent records: Retained for 2 years following withdrawal of consent to evidence compliance with your opt-out request.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with you as an individual. Anonymized data may be retained indefinitely for statistical and analytical purposes.

pt188 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and pt188's servers is encrypted using industry-standard 256-bit SSL/TLS protocols, preventing interception by third parties.
• Encryption at rest: Personal data stored in pt188's databases is encrypted using AES-256 encryption. Encryption keys are stored separately from the encrypted data and are rotated regularly.
• Access controls: Access to personal data is restricted on a need-to-know basis. pt188 employees and contractors who require access to personal data for their role are subject to strict confidentiality obligations and undergo regular security training.
• Multi-factor authentication: Administrative access to pt188's systems requires multi-factor authentication (MFA) to prevent unauthorized account takeover.
• Intrusion detection and prevention: pt188 operates 24/7 security monitoring systems to detect and respond to suspicious activity, including DDoS attacks, brute-force login attempts, and SQL injection attempts.
• Regular security audits: pt188's infrastructure and codebase undergo periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Data breach response plan: In the unlikely event of a data security incident, pt188 maintains an incident response plan to contain the breach, assess the impact, notify affected users, and report to relevant authorities as required by law.

While pt188 employs robust security measures, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately report any suspected unauthorized access to [email protected].

As a pt188 user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request:

pt188 will respond to all rights requests within 30 calendar days of receipt. Where your request is complex or voluminous, we may extend this period by an additional 60 days, in which case we will notify you of the extension and the reasons for it. There is no fee to exercise your privacy rights unless your request is manifestly unfounded or excessive, in which case pt188 may charge a reasonable administrative fee.

pt188 is an adult-only platform. You must be at least 21 years of age to register an account or use any service offered by pt188. We do not knowingly collect personal data from individuals under 21, and any such data discovered in our systems will be deleted immediately upon detection.

If you are a parent or guardian and you believe your child has provided personal data to pt188, contact us immediately at [email protected] so that we can take prompt action to remove the data and close the account.

The Platform may contain links to external websites or services operated by third parties, such as payment processors or game providers. pt188 is not responsible for the privacy practices or content of these external sites. When you click on a third-party link and leave the pt188 platform, you are subject to the privacy policy and terms of service of that third party.

We encourage you to review the privacy policies of any third-party sites you visit. pt188 does not endorse or assume any liability for third-party websites, and the inclusion of a link does not imply any affiliation or partnership with the third party.

pt188 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. The most current version of this Policy will always be published on this page, with the "Last Updated" date displayed at the top.

Where changes are material — for example, expanding the categories of data collected or introducing a new lawful basis for processing — we will notify affected users via email or by displaying a prominent notice on the Platform. Your continued use of the Platform following notification of a Policy update constitutes your acceptance of the revised Policy.

If you do not agree with any changes to this Privacy Policy, you may close your account by contacting customer support. Closure of your account does not affect the lawfulness of processing conducted prior to closure, and pt188 will continue to retain data subject to applicable retention obligations as described in Clause 9.

If you have questions, concerns, or complaints about this Privacy Policy or pt188's data protection practices, or if you wish to exercise any of your privacy rights, please contact us using the details below:

For general support enquiries unrelated to privacy, please use our 24/7 live chat service available directly on the Platform. For responsible gaming assistance, visit our Responsible Gaming page.